ATELIER SUPPORT

Questions
& care.

A question about a piece, a reading or where to begin? Find a useful answer or send a note to the atelier.

A NOTE TO THE ATELIER

What’s on
your mind?

Tell us which piece caught your eye, what you are curious about or how you would like to begin.

Your message will be sent to our customer care team.

A LITTLE GUIDANCE

Find an answer.

16 answers / All topics

Where should I start?

Try the three-step reading flow, open the complete sample report, compare the three planned readings, or browse the collection by colour. You can explore everything without entering personal details or creating an account.

Are the stone names and materials verified?

Read the description and details on the product page for the piece you are considering. Additional collection studies remain previews until their materials, sizing and availability are confirmed; contact us with questions about a particular piece.

How do I choose a size?

Check the sizing information on the product page. If the measurement or fit you need is not listed, use the enquiry link to ask about that piece before ordering.

How should I care for a piece?

Handle it gently and keep it separately so harder surfaces do not rub against it. Moisture, heat, strong light and household products affect materials differently; ask us for care guidance for your particular piece.

What are the diffuser and quartz-chip pages?

They are early home-object studies, shown alongside the bracelet collection. They are not available to order; you can prepare a question about their materials, intended use and future availability.

Can I order a bracelet now?

Available products can be added to your shopping bag and checked out securely through Shopify. Collection studies and concept pieces that are not yet available have an enquiry option. Check the details, price and availability of your chosen piece before ordering.

Does the shopping bag reserve stock?

Adding a product to your shopping bag does not reserve stock. The bag uses the store’s Shopify cart, and availability is checked again during checkout.

Where are delivery, returns and tracking?

Available delivery options and charges are shown at checkout for your address. Contact us before ordering if you need more information about delivery or returns, or include your order number when asking about an existing order.

Is the report calculated from my birth details?

This is an example report. Your completed form details appear in the introduction, but the pillars, chart and interpretations are illustrative. The crystal edit starts with the intention you choose.

What if I don’t know my birth time?

You can select “I don’t know my birth time” and continue the preview. The report will show that the time was not provided.

What is the difference between the three readings?

BaZi introduces the full birth-chart format; the Chinese zodiac is a lighter starting point; Feng Shui focuses on one everyday space. The Readings page compares their focus, inputs and chapters.

Will I receive a PDF by email?

No email is sent in this preview. You can open the complete sample report and use your browser’s print menu to save a PDF. Personal report delivery is not yet available.

Are readings professional or predictive advice?

The current readings are cultural introductions for reflection. They do not calculate or predict an outcome, and they are not a substitute for professional advice.

Are my birth details saved?

The sample reading uses details in your browser. They are not submitted for a personalised chart calculation or a practitioner review. Use the clear-details option to remove your sample reading details.

Does the contact form send a message?

Yes. Submitting the contact form sends your name, email address, topic and message to the store through Shopify. The form shows a confirmation or any information needed to complete your submission.

What happens if I enter an email address?

The contact form uses your email address so the store can respond to your message. Submitting the newsletter form records your signup through Shopify. The sample reading does not enrol you in the newsletter.

ORDERS & AFTERCARE / UI PREVIEW

From the atelier
to your everyday.

A clear place to follow a future order and find the right support at each stage.

Illustrative delivery journey. There is no live order or shipment connected to this screen.

ORDER STATUS / EXAMPLEDEMO — 000Layout preview
  1. 01

    Received

    Your selection and order details.

  2. 02

    Prepared

    Packing and dispatch confirmation.

  3. 03

    On its way

    Carrier and tracking link when available.

  4. 04

    With you

    Care guidance and a route to ask for help.

Delivery & return details
01 / THE COLLECTION

Material, fit
& care.

Look closely at a bracelet, compare colours and find the enquiry link for the piece you have in mind.

Browse the pieces
02 / PERSONAL READINGS

Your starting
point.

Compare the focus and chapters of BaZi, the Chinese zodiac and a closer look at your everyday space.

Compare the readings
03 / THE PRACTICAL DETAILS

A clearer
picture.

Find information about your data, the shopping bag, delivery and what is available to explore today.

Read the details

THE MATERIAL FINDER

Find your stone.

Try
Explore the collection →
MINGVAYA / THE ATELIER

A little closer
to your own nature.

Find your elements

Eastern wisdom. Everyday rituals.